Our Response to the Coronavirus (COVID-19)
Our customer and employee safety is out top priority.
As Pennsylvania and West Virginia continue to adapt to the COVID-19 outbreak, we are also continually adjusting to meet the needs of our community. Our State and Federal govenments have declared us a life-essential business due to our work with farmers, first responders and emergency services, and public services. In addition to extensive cleaning and regular santitation of often-touch surfaces, we are taking serveal measures to respond to our community's evolving needs.
We are now fully open and operating during normal business hours. To help maintain 6ft distance while serving our customers, we ask that all visitors mind the directional arrows placed within our dealerships, as well as honor the one-direction entrances and exits where possible. Please help us continue to do our part to flatten the curve by either making online requests, or giving us a call. Feel free to still stop by and browse our lot, or schedule a virtual walkaround with one of our knowledgable sales staff.
In addition to opening the showrooms, we will be continuing to offer social distance shopping options, including ordering parts online, curbside parts pickup, and more. Please see below for more information, and feel free to give us a call! We appreciate your business.
Need Parts?
Here's our 3-Step Easy Ordering process so you can get what you need, without compromising your health safety.
1.) FIND YOUR PARTS - Visit PartsCatalog.deere.com where you can search based on PIN/Serial Number, Model, or Equipment. Knowing the parts you need helps speed up your order!
2.) ORDER YOUR PARTS - Order John Deere parts online via our *NEW* MyMTS customer portal, or check out ordering options for other equipment brands on our Parts Department Homepage. If you have trouble finding the parts you need on your own, give us a call, or complete an online Parts Request and a Parts Associate would be happy to assist you.
3.) GET YOUR PARTS - Once you’ve ordered with us and we have confirmed it, simply stop by the dealership, text or give us a call from the parking lot, and we will bring your order right out to your car! Or if you prefer, we can direct ship what you need straight to your house. It’s easy! No hassle!
TO TEXT, use these numbers:
Buckhannon: 304-207-0277
Fairmont: 304-404-4055
Uniontown: 724-201-1483
Washington: 724-209-4147
TO CALL, use these numbers:
Buckhannon: 304-473-4400
Fairmont: 304-366-4690
Uniontown: 724-439-1234
Washington: 724-229-0191
Need New and Used Equipment?
- Browse our website for equipment info and to get a quote!
- Give us a call! A salesman would be happy to assist you via phone either with questions, purchasing, or even a virtual walkaround of equipment on the lot.
- Purchasing? You can do so from the comfort of your home -- no in-person meeting required! Sign documents with our eSignature process, fill out credit applications online, and pay over the phone.
- Browsing the lot? Have a question? We can come outside to help you, or can answer your questions via phone.
Need Service Repairs?
- We have resumed all service repair work! If you are concerned the COVID-19 changes have affected the timeline on your service repair work, please give your dealership location a call.
- We offer Mobile Repair Service! Broken down in the field? No problem, we can come to you.
- We still offer pickup and delivery! Ask us how.
- You can still choose to drop off and pickup your own equipment if you would like to stay outside.
Please note that in the interest of protecting our community, and minimizing large, enclosed crowds, our Buckhannon Grand Opening will be rescheduled at a later date this year. Thank you for your understanding and for helping us protect our community at this time.
Wash your hands, stay home if you are unwell, and stay healthy!
Updated: 5/27/2020 at 10:07 AM
Coronavirus FAQ
Q: Are you still open?
A: Yes! We are open, and working normal business hours. You may still browse our lot on-site, and if you need parts, equipment help, or anything else, you can either call us or an employee would be happy to meet you outside.
Q: There is a stay at home order in place – Why are you open?
A: Due to our service of livestock and crop producers, as well as commercial/public services (such as state roads), and other essential businesses (like hospitals using generators), we have been deemed an essential, life-sustaining business by both our state and federal governments.
Q: If I don't want to come in the dealership, how am I supposed to buy parts and equipment?
A: No worries! We are devoted to making this easy. For new and used equipment, you can still visit our lots and browse. If you have a question, you can simply call the store and a salesmancan answer questions over the phone. If you need parts, we have an easy 3 step process you can review on our parts department page to order what you need. In addition, we are still offering normal pickup and delivery on service work, and purchases.
Q: Can I buy everything from home?
A: Yes! We offer direct shipping for our parts purchases, and thanks to our eSignature processes, online credit applications, informational website, and Facetime equipment walk-arounds with our Salesmen, you can buy equipment from your couch. No in-person meeting required.
Q: Is financing available right now? Can I apply online?
A: Absolutely. Not only can you finance New AND Used equipment, but you can also apply using an online credit application.
Q: Can I drop off equipment for service work?
A: Yes. Just give us a call to schedule your service, bring your equipment by, and give your local store a call when you are there to let them know you are ready to drop off.
Q: How does curbside service work?
A: We have an easy 3-step process to order your parts on our parts department page. Just place your order online or by phone, then when you stop by to pick up your order, text or give us a call to let us know you are outside! We will bring your order out to your car.
Q: How are you keeping my equipment clean while it’s in your possession?
A: Our customer and employee health & safety are our top priority. To protect both you and our employees, we are wiping down equipment when it comes on the lot, having our salesmen, mechanics, and drivers wear gloves when handling, washing your equipment when it is ready to leave the lot, and wiping it down again upon arrival to your property.
Q: Can you come fix equipment on my property?
A: Yes! We offer Mobile Repair Service. We have trucks outfitted with cranes, so if you are broken down in the field, we can still take care of you. We are happy to come to your property, but during this time ask that you make sure ahead of time that the equipment is accessible by mechanics so we can limit person to person contact and they can maintain a safe, 6ft distance from other people.
Q: Is the John Deere Company still open and operating?
A: Yes. You can read John Deere’s full statement on essential business operation here. You can also find more updates about how John Deere is responding to the coronavirus on their website at https://www.deere.com/en/covid19/ .
Q: How can I stay up to date on what Middletown Tractor Sales is doing during this pandemic?
A: We are continually updating our website and social media platforms as we learn more about COVID-19 and evolve the way we are helping customers during this time. You can check back on our website periodically, visit our Facebook & Instagram pages @MTSJohnDeere, or subscribe to our YouTube channel, where you can watch testimonials, product information videos, how-tos, and more!